---
title: DFS In Action
slug: help/dfs-in-action
createdAt: 2025-05-16T20:57:57.299Z
---

# We're live, here's what's next.

## Step 1: What we do with your data

Here we will explain what happens when you send a file to DFS.

1. When you send us a file we call it a "job" and that job is assigned a Work Order ID which is a tracking number for that file.
   You will now be able to track this job in Portal which is our secure online platform that gives users direct access to their account with DFS.
2. Your Custom App automatically processes your file and sends reports that tell you how many pieces of mail were processed and how much paper and or envelopes were used. You will also be sent samples for you to review. If your report and samples are correct then we move on to the next step.

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### What if something goes wrong?

**What if you can't send your file?**

If you are unable to send your file, please reach out to Account Services and they will help you fix whatever problem you are having. 

**What if your file is sent with the wrong name or sent to the wrong location?**

The App will send an error message to Account Services and someone from the team will contact you and ask you to send a new file with the correct name or direct you to the correct way to send the file. When the new file is sent, the process will start again from the beginning.

**What if you send a corrupt or broken file?**

If there is something wrong with the file that we received, the App will send an error message to Account Services and they will work with programming to figure out what is wrong with the file. They will then contact you and work with you to resolve the issue. When a new, corrected file is sent, the process will start over from the beginning.

**What if you don't receive your Report and Samples?**

If you don't receive the Report and Samples in the expected timeframe, please reach out to Account Services . The team will look into what happened and work with you to resolve any issues if they exist.
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## Step 2: Time to print

After your job is reviewed and approved, it is made available to our Print team who will get to work on printing your job. As the job is printing, they will review the output to ensure quality standards are met.

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### What if something goes wrong?

If we encounter any issues printing the file, our team will work internally to resolve the problem. If we require your help, Account Services will reach out to you.
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## Step 3: Lettershop – Where it All Comes Together

This is where we turn all of the printed paper into a piece of mail. Our inserting machines will fold the piece of mail, place it in an envelope and seal it closed to be given to the postal carrier. This happens automatically because your custom app placed barcodes on each piece of page that tells the machines which pages should go together in an envelope. 

Our Insert Team watches closely to make sure the machines are doing it's job and they are always ready to step in when they need to.

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### What if something goes wrong?

**What if we don't have enough envelopes or other items?**

Account Services is automatically notified

- If we get the item(s) from you, you are notified right away.
- If we supply the item(s) we already have more on the way.

When we get what we need or agree upon a work around, the job will be completed.
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## Step 4: Time to Mail

Once everything has been printed and our team ensures everything meets our quality standards, the mail is sent to a sorting facility where postage is applied and everything is mailed.