Standard operating procedures
Step-by-step instructions for consistent, high-quality work across your mail operations.
BROWSE SOPsDOCUMENTATION HUB, POWERED BY DFS
One place for the standards, support, policies, and technical guidance that keep every mailing program moving with confidence.
START HERE
Find the right path quickly, whether you are running a standard process, looking for an answer, or connecting a system.
Step-by-step instructions for consistent, high-quality work across your mail operations.
BROWSE SOPsAnswers, troubleshooting guidance, and practical resources for the questions that come up most.
FIND AN ANSWERClear expectations for security, compliance, quality, and responsible handling of every job.
VIEW POLICIESTechnical documentation and release information for teams building connected workflows.
OPEN DEVELOPER DOCSFROM DATA THROUGH DELIVERY
Start with the approved SOP for the work in front of you.
Review the relevant policy or compliance requirement.
Use developer resources when your workflow needs a technical handoff.
When in doubt, use Help to find an answer or reach the right team.
NEED A HAND?
Start with the documentation, or connect with the mailing.com team for help with your next step.